In today’s hyper-competitive beauty industry, talent and hustle are no longer enough. To get big things done, Erica introduces the concept of Connectional Intelligence – the modern leadership skill that allows salon owners to combine knowledge, ambition and human capital to create extraordinary results. You’ll learn how to shift collaboration from group chats, meetings and surface level teamwork to intentional connection that improves client experience, elevates service standards, increases retail and specialty expertise across the ream, reduces behind-the-scenes tension, and eliminates costly duplication of effort. Connectional Intelligence will drive stronger retention, revenue growth and team cohesion.